At the end of your
agreement

Saying goodbye to your vehicle is not always easy. That is why, at LeasePlan, we do everything we can to simplify and take the stress out of the returns process. Before leaving your vehicle, here are a few things to remember.

When you return your vehicle to LeasePlan, one of our specialists will carry out a returns report. He will check the vehicle over and confirm that the vehicle documents, and the other items that came with the car, are all present.

An independent expert will then carry out a detailed report on the vehicle. The assessment will be based on the “Fair Wear & Tear” guide and will follow Renta standards. The expert will undertake a detailed assessment of the damage that falls within acceptable levels and, on the other hand, that which will be billed to the customer because it falls outside the scope of normal use of the vehicle. The expert’s report and a copy of the returns report will be sent to the customer within 5 working days of the vehicle being returned.

To avoid any disagreement or misunderstanding, it is always a good idea to declare any incident within 24 hours - even if it does not seem to be material - and to pay the excess (which is generally less costly) rather than pay for the loss as calculated at the end of the agreement.

Are you coming to the end of your agreement and wondering how to avoid any unforeseen costs from damage to your car? To find out how the returns process works, how damage is assessed and what costs will be charged, watch the video!